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Frequently Asked Questions (FAQ)
It is crucial to compare the part number before purchasing to ensure the replacement part fits your vehicle. An incorrect purchase may result in unnecessary returns and we will not refund shipping costs in this case.
The KBA number is part of the key number and is located in your vehicle registration document. It consists of the numbers 2.1 and 2.2 and helps to identify your vehicle.
To check the vehicle usage list, you need the key numbers (2.1 and 2.2) from your vehicle registration document, the chassis number and the date of first registration.
No, these assignments do not offer a 100% guarantee. To avoid unnecessary returns, we strongly recommend comparing with the reference numbers. If you are unsure, you can send us the key numbers by email and we will help you.
New parts without original packaging may show slight marks such as scratches or dust due to storage or transport. Please look at the pictures carefully. However, the item is fully functional.
Shipping
If you pay by 2 p.m., your goods will be sent to the post office on the same day.
Our shipping is currently only possible within Germany.
Shipping within Germany usually takes 1-3 working days.
We send our packages with the leading shipping service providers in Germany, such as DHL and Deutsche Post.
product
Yes, you can return your product within 30 days of receipt provided it is unused.
We currently do not offer any personalization options.
Do you have anymore questions?
If we haven't answered your question, please feel free to contact us below and we will get back to you as soon as possible.